Case Study: Fortune 200 Financial Services Group improves claims efficiency with Skan.ai

Skan Helps F200 P&C Carrier Automate and Improve Claims Process

Fortune 200 Financial Services Group, a leading property and casualty insurer, wanted to improve claims operations amid rising financial, medical, and social inflation. The company needed to empower frontline workers, reduce claims leakage, and drive continuous improvement across its claims process. Skan.ai provided process intelligence to help replace outdated manual process mapping with more dynamic, data-enabled insights.

With Skan.ai’s process intelligence platform, the insurer auto-generated and continuously updated process maps, gained workforce productivity insights, and received recommendations to improve efficiency, cost, speed, and accuracy. The initiative delivered a $14.3M annual savings from productivity improvements, a 19% gain in utilization, a 14% gain in productivity, a 16% reduction in case close time, and a 16% improvement in decisions and interactions per FTE per day.