Case Study: Mitie achieves AI-ready facilities management with Skan AI

Mitie maps 30+ applications and 11.8M manual actions with Skan.ai

Mitie, a UK-based facilities management giant with over 75,000 employees, faced rising cost and regulatory pressures. To meet its ambition of redefining its operations for the age of AI, it first needed a factual view of how work was actually being done across its disparate systems. The company partnered with Skan.ai to gain this operational visibility before deciding what to change.

Skan.ai observed and captured how work was being performed across Mitie's operations, identifying where manual effort was highest. This data revealed that a significant amount of work was spent manually moving information between unconnected systems. Skan.ai provided a quantified, cross-functional roadmap grouped into four digital levers, which included foundational data fixes and system integrations before automation. This approach identified 11.8 million manual data actions and over 40% high-volume copy-paste work, providing Mitie with the ground-truth foundation needed to accelerate its AI transformation.

Mitie