Case Study: Leading Healthcare Service Provider achieves 8% higher case throughput and $27M savings with Skan AI

Leading Healthcare Service Provider Enhances Case Throughput with Skan

Leading Healthcare Service Provider, a Fortune 50 healthcare payer serving more than 150 million people in the U.S., needed to improve throughput across a high volume of cases handled for multiple clients. The company wanted to streamline operations, reduce manual effort, and learn from top performers to boost productivity while maintaining quality, and it turned to Skan.ai for process and task mining support.

Using Skan.ai’s process mining and task mining technology, the client identified opportunities to optimize workflows, automate repetitive work, and improve application usage across locations. The initiative uncovered $27 million in potential savings on a single process and revealed an opportunity to increase case throughput by 8% with the existing workforce, while also highlighting automation and product enhancement opportunities to further improve efficiency.