Case Study: Fortune 50 Healthcare Company accelerates letter generation and saves $12M with Skan.ai

Healthcare Leader Accelerates Letter Generation Process with Skan

Fortune 50 Company, a U.S. healthcare payer serving more than 150 million people, faced an outdated and highly manual claims processing system that required workers to navigate multiple screens in a legacy mainframe application. The company wanted to automate letter generation and improve productivity per hour worked, and turned to Skan.ai for process intelligence and task mining insights.

Skan.ai analyzed time spent across application screens, non-process applications, and letter types to identify bottlenecks and automation opportunities. By mapping activities to mainframe screens and scoring opportunities for complexity and automation potential, Skan.ai helped the customer target specific letter workflows for end-to-end automation, resulting in an estimated $12 million in annual realizable savings and improved throughput.