Case Study: World’s Largest Insurance Company simplifies auto claims and improves ROI with Skan.ai

Global Insurer Simplifies Auto Claims and Improves ROI with Skan

World’s Largest Insurance Company, headquartered in Munich and operating as Europe’s largest financial services group, needed to improve customer satisfaction as claims processing times were rising. The team wanted to understand process inefficiencies in Guidewire ClaimCenter, reduce claim touchpoints, and identify what was driving higher case costs. Skan.ai helped the insurer analyze process vs. non-process application time, handoffs, and customer/third-party interactions.

Using Skan.ai’s process intelligence and digital twin capabilities, the company gained end-to-end visibility into claims workflows and opportunities to optimize work. The effort delivered more than $200K in estimated savings by simplifying customer touchpoints and removing redundant third-party information capture, plus another $105K in gains by consolidating three information-capture workflows into one. The changes also reduced costly off-hours work by 24% and highlighted when Microsoft Teams was a better fit than in-person meetings.