Case Study: FM Global optimizes claims processing with Skan.ai

FM Global Optimizes Insurance Claims with Skan Process Intelligence Platform

FM Global, a leading commercial insurance provider, needed a better way to handle a growing volume of insurance claims without expanding its claims team. To improve speed, accuracy, and decision-making, the company turned to Skan.ai and its automated process discovery and process intelligence capabilities to first understand how claims work end to end.

Using Skan.ai’s computer vision-based process intelligence platform, FM Global gained detailed visibility into task-level activity, process variations, cycle times, and tool usage while keeping sensitive data on its own servers. The insights helped the company identify 10+ automation opportunities and uncover an estimated $10.5M in annual savings from process optimization and better workforce utilization, while also improving its foundation for broader process improvement efforts.

FM Global

Jen Faria

Digital Enablement and Automation Services Lead, AVP