Case Study: Definiti identifies 14,000+ hours of automation-ready work with Skan AI

Definiti uncovers 14,000+ hours of automation-ready work with Skan.ai

Definiti, a major retirement services company, faced operational complexity and a lack of visibility after expanding through acquisitions, inheriting a patchwork of systems with no single source of truth for how work gets done. Their challenge was to understand their processes before deploying AI automation. They engaged vendor Skan.ai to gain this operational understanding.

Skan.ai implemented its process intelligence solution by conducting a structured pilot that observed and mapped Definiti's two most labor-intensive workflows. The solution surfaced that 95% of the effort was concentrated in repetitive, automatable tasks, identifying over 14,000 hours of annual automation-ready work. Based on these clear results and a quantified roadmap, Definiti converted to a full Skan.ai subscription to prioritize and deploy automation agents against the highest-return tasks.

Definiti