Case Study: Telescop improves customer success with Skalin

Implement a CS platform to handle 1000+ customers, despite advanced Hubspot use

Telescop, an interactive real estate prospecting platform, found that its heavy reliance on HubSpot for customer success management created significant limitations. Their Customer Success Managers were burdened with reactive, manual workflows and lacked a comprehensive, automated view of customer health and product adoption, making it difficult to proactively manage large portfolios.

By implementing the Skalin Customer Success Platform, Telescop automated key processes with playbooks triggered by product usage data and gained a nuanced health score for each customer. Skalin provided the consolidated, proactive view HubSpot lacked, which streamlined the team's workflow, improved efficiency, and eliminated the need for constant firefighting, ultimately leading to greater customer satisfaction and team well-being.

Telescop

Claudia Heisbourg

Telescop