Case Study: PrivatMegleren achieves higher customer satisfaction with Skalar's Kvadrat platform

Privatmegleren boosts customer satisfaction by 5% with Skalar

The customer, Privatmegleren, a leading Norwegian estate agent, faced the challenge of creating a user-friendly experience for home buyers, a process that often causes stress and uncertainty. They partnered with the vendor Skalar to enhance their digital platform, Kvadrat, which was already launched for sellers, to better serve the needs of buyers for both existing homes and new builds.

Skalar was tasked with creating a seamless, intuitive, and secure user experience for home buyers on the Kvadrat platform. The solution successfully made the buying process clear, safe, and effortless. The results showed a measurable positive impact, with users of Kvadrat scoring within the "ambassador" segment on customer satisfaction surveys, indicating a 5% increase in customer satisfaction (CSI) and directly contributing to improved customer loyalty and profitability for Privatmegleren.

Privatmegleren