Case Study: OBOS Nye Hjem increases customer satisfaction with Skalar's digital opt-in solution

OBOS Nye Hjem boosts customer satisfaction by 50% with Skalar

OBOS Nye Hjem, a large Nordic housing builder, faced a challenge as buyers of new buildings perceived their manual upgrade selection process as cumbersome and frustrating. Skalar was brought in to address this issue with a digital transformation initiative.

Skalar designed and implemented a complete digital opt-in solution for buyers and a management panel for OBOS employees. This solution led to a 50% increase in customer satisfaction and a 20% reduction in order errors, streamlining the process significantly for both customers and the internal team.

OBOS Nye Hjem