Case Study: Rally House accelerates omnichannel retail growth with Sitoo

Rally House - Customer Case Study

Rally House, a fast-growing specialty sports retailer, faced challenges with its outdated, non-omnichannel legacy point-of-sale (POS) system. Their previous system was slow, not integrated with their e-commerce site or other stores, and a subsequent attempt to upgrade to a more affordable solution also failed. This hindered their ability to provide a seamless customer experience and support their rapid national expansion, leading them to seek a new sophisticated POS platform from vendor Sitoo.

The solution implemented was the Sitoo POS system, chosen for its out-of-the-box functionality, omnichannel capabilities, and great value. The rollout was exceptionally fast and smooth, with all 200 stores going live within months. The results were highly positive: store associates loved the system, it continued to work offline during power outages, and it doubled the customer email capture rate. This significantly enhanced the in-store experience by allowing associates to sell from any store's inventory and ship items directly to customers.

Rally House

Aaron Liebert

Chief Executive Officer