Case Study: Rally House scales omnichannel retail and doubles customer capture with Sitoo POS

Rally House - Customer Case Study

Rally House, a fast-growing US specialty sports retailer, needed to replace a slow, unstable legacy POS that lacked omnichannel capabilities and created frequent IT support issues across its expanding store network. With more than 270 stores and a SKU database of over a million items, the company needed a scalable, cloud-based retail platform that could integrate tightly with NetSuite and support its growth.

Sitoo provided Rally House with a cloud-native POS and unified commerce solution that was rolled out to 200+ stores in just four months, with seamless integration to NetSuite and Adyen. The results included customer capture at checkout more than doubling in under four months, dramatically reduced IT support calls, offline store continuity during power outages, and a smoother, more efficient shopping experience for both associates and customers.

Rally House

Dane Lickteig

Netsuite Architect and Administrator