Case Study: Grandpa elevates in-store customer service with Sitoo POS

Grandpa - Customer Case Study

Grandpa, a Swedish multi-brand retailer, wanted to go beyond being “just a store” by creating more inspiring in-store experiences with personal service. To support that goal, Grandpa chose Sitoo POS and Sitoo’s Unified Commerce Platform, looking for a modern system that works on iPads and mobile devices and integrates with its new ERP, Business Central.

With Sitoo, Grandpa’s store associates can move more freely around the store, access richer product information, and see stock across stores and online, improving customer service and product knowledge. The rollout was met with very positive feedback from stores, and Grandpa now plans to expand integrations further and potentially use Sitoo for customer events, helping strengthen its omnichannel retail experience.

Grandpa

Josefin Mehany

Chief Financial Officer