Case Study: Franklin Planner achieves easier loyalty redemption and stronger retention with SiteVibes

Franklin Planner - Customer Case Study

Franklin Planner, an office supplies company, faced challenges with its previous loyalty and reviews provider, Stamped.io, which had declining support for their BigCommerce platform. This led to a complicated loyalty redemption process for their customers, resulting in a high volume of support calls, and cumbersome review moderation for their internal team. They turned to the vendor SiteVibes for a solution using its Loyalty & Reviews products.

By implementing SiteVibes, Franklin Planner gained a seamless, integrated system that was custom-built for their needs. The results were significant, including a 90% reduction in call center requests for loyalty redemption and a measurable lift in their repeat customer rate. The vendor SiteVibes also provided an intuitive platform that improved customer engagement and freed the internal team to focus on growth.

Franklin Planner

Nickole Talbot

Director of eCommerce