Case Study: Corendon achieves actionable customer feedback to optimize bookings with SiteSpect

Corendon Optimizes Customer Feedback

Corendon, a Netherlands-based travel agency, needed better customer feedback to improve conversions on its single‑page booking site. Traditional channels like phone, contact forms, or chat rarely capture minor usability issues—such as unclear room descriptions—that can still hurt conversion.

Using SiteSpect client-side variations and custom scripts, Corendon added a form‑styled, inline yes/no question under the room‑type selection (with an optional 250‑character explanation if “No” is chosen). The unobtrusive placement and simple flow generated actionable responses, giving the team insights to optimize room descriptions and improve the booking experience.

Corendon