Case Study: Mole Valley District Council achieves "total confidence" and rapid digital issue resolution with Sitemorse

MoleValley - Customer Case Study

MoleValley (Mole Valley District Council) is a Surrey local authority that relies heavily on its main website to serve residents but faced the common public-sector challenge of small teams and limited resources to maintain content quality. After using and then moving away from Sitemorse, they found an alternative could not monitor code quality or report issues reliably, which hurt their position in the Sitemorse Quarterly INDEX and left them needing automated checks for things like broken links and email issues.

MoleValley reinstated Sitemorse’s automated monitoring and portal, which was easy to set up and provided regular, actionable reports and support tailored to their needs. With Sitemorse they quickly identify and fix site problems, improved their INDEX ranking, signed a long-term contract, and gained “total confidence” in site quality — achieving measurable benefits Sitemorse highlights such as a 12% overall cost saving, 91% reduction in resources, 85% improvement in publishing efficiency and a reduction in change lead time from 15 months to 3 days.

MoleValley

Richard Creagh

Web Analyst and Design Manager