Case Study: Hyannis Whale Watcher Cruises restores website and online ticketing after malware attack with SiteLock

How SiteLock Saved a Whale Watchers Website

Hyannis Whale Watcher Cruises (Whales.net) is a Cape Cod whale-watching operator founded in 1989 whose website handles trip information, directions and the majority of its online ticket sales—including international customers. In March 2016 the site was infected with malware, blocked by the host and blacklisted by Google, causing visitors to be redirected to pornographic sites and taking the business offline; website manager Melissa Marchand sought immediate help to recover the site and protect bookings.

Their host recommended SiteLock, whose 24/7 security consultants quickly evaluated the site, diagnosed the infection, and implemented a tailored remediation plan. SiteLock removed the malware, restored site functionality and search reputation, and provided clear, nontechnical guidance throughout the process—allowing Whales.net to get back online and resume normal operations.

Hyannis Whale Watcher Cruises

Melissa Marchand

Website Manager