Case Study: Ames West Side Storage achieves fully automated 24/7 self-storage operations with SiteLink

Unmanned self-storage provides high-tech and cost-effective solution

Ames West Side Storage is a fully unmanned self‑storage facility in Ames, Iowa that needed a reliable way to run rentals, payments and tenant communications without onsite staff. To automate operations, owner Steve O’Rourke deployed SiteLink management software — including SiteLink Web Edition — integrated with the INSOMNIAC kiosk from Open Tech Alliance so customers can rent, sign leases and access units 24/7.

SiteLink’s integration with the kiosk handles move‑ins, electronic signatures, payments (cash, check, credit and auto‑billing), and automated past‑due notices, while SiteLink Web Edition lets the owner monitor and run mass email campaigns that drive reservations. The result: seamless, fully automated operations, faster rentals in peak season (units typically fill by end of July) and even the newest building (Stage 3) reached 100% occupancy two weeks after opening, freeing the owner to focus on other businesses.

Ames West Side Storage

Steve O'Rourke

Owner