Case Study: Schneider’s Bakery digitizes sales and reduces counter lines with SiteKiosk

Schneider - Customer Case Study

Schneider's Bakery, a German bakery with over 45 locations, faced challenges with long lines and operational efficiency as customer numbers grew. Their employees were spending too much time at complex cash registers, which slowed service and reduced time for customer interaction. To address this, they partnered with vendor PROVISIO and implemented its SiteKiosk software on new self-ordering terminals to create a digital and customer-oriented ordering solution.

PROVISIO's solution involved implementing SiteKiosk on self-service terminals that were integrated with the bakery's cash register, pager, and inventory management systems. This provided an intuitive, secure platform for cashless payments and loyalty programs while allowing for easy management of seasonal offers. The results included significantly reduced wait times, freeing employees to provide better customer service, and increased sales. The successful pilot in Siegen-Weidenau received positive customer feedback and provided the tradition-conscious bakery with a new, innovative digital path.

Schneider

Helge Teichmann

Managing Director