Case Study: Qmatic improves secure citizen check-in with SiteKiosk Online

QMATIC - Customer Case Study

The customer, Qmatic, a global leader in customer experience solutions, faced a challenge in Belgium implementing its cloud-based platform to streamline administrative procedures using citizens' electronic ID cards. They needed a secure, user-friendly kiosk terminal interface that could handle the variance of many eID cards while preventing users from accessing external websites and ensuring all personal data was protected. To address this, they worked with the vendor, SiteKiosk, utilizing its SiteKiosk Online product.

SiteKiosk implemented a solution that optimized the software to flawlessly recognize and register different digital identities, including fixing a critical certificate management issue within Windows. They customized the browser application to hide unwanted page content like cookie banners, creating a streamlined and tamper-proof interface focused solely on the registration task. The results included securing the handling of sensitive personal documents for millions of citizens, automating the deletion of data after each session, and providing a secure, effective customer journey in public administration buildings.

Qmatic