Case Study: Lieblingsstücke boosts sales with SiteKiosk interactive shop window

Lieblingsstücke - Customer Case Study

Lieblingsstücke, a women's fashion and accessories store in Germany, faced severe sales losses due to the pandemic lockdown and a shift in consumer behavior away from physical retail. They needed a digital solution for secure, contactless shopping that could attract customers at their storefront. The IMC Institute, managing the project, sought a provider and selected the SiteKiosk software from vendor PROVISIO to meet this challenge.

The solution from PROVISIO used the SiteKiosk kiosk software to create an interactive shop window. This allowed customers to scan a QR code with their smartphones, using them as a remote control to navigate the online store contactlessly, even outside business hours. The implementation was a success, receiving positive customer feedback for creating a new shopping experience. The store owner confirmed that 100% contactless shopping was achieved, boosting interaction and sales, and plans to keep the system permanently.

Lieblingsstücke

Jennifer Schmitz

Owner