Case Study: CheapOair boosts reviews and online reputation with Sitejabber

Sitejabber Outperformed CheapOair’s Years of In-House Reviews Solutions in 1 Week

CheapOair, a travel and vacation company, had been using a home-grown in-house reviews system that was only partially automated and required heavy manual maintenance. The approach consumed internal resources, was difficult to scale, and had produced limited results over time, with 1,304 reviews accumulated and 70% of them negative.

Sitejabber provided its automated review collection platform to help CheapOair build a scalable reviews strategy, collect feedback at better points in the customer journey, and showcase positive reviews across the web. In just one week, CheapOair collected 1,833 new reviews, with 81% rated 4 or 5 stars, improving its Sitejabber rating from 2.2 to 4.5 stars and achieving an 18% conversion rate.

CheapOair

Kathi Moore

Vice President of Branding and Communication