Case Study: iMemories boosts reviews, trust, and sales with Sitejabber

How iMemories uses Sitejabber to better its business

iMemories, the digital preservation company that helps families digitize and share old home movies and photos, needed a better way to manage its reviews and improve its star ratings on Google search results and Sitejabber. Although the company already had strong reviews on Google, it wanted a more accurate picture of customer sentiment and stronger visibility across the web to reflect how much customers valued its service.

Sitejabber helped iMemories by using its review technology to collect customer feedback at the point of purchase and again after delivery, while also enabling public and private responses to existing reviews and verification of reviews. As a result, iMemories quickly grew from 22 reviews and a 2.5-star rating to 1,026 reviews and a 4.8-star rating on Sitejabber in just one month, earned Google Seller Rating stars and a 97% Google positivity score, and saw measurable improvements in sales, conversion rates, and SafeShip kit sales.

iMemories

Mark Rukavina

Founder & Chief Executive Officer