Case Study: City of Phoenix achieves 90% fewer broken links and 80% fewer misspellings with Siteimprove

Revolutionizing Web Maintenance for Government

The City of Phoenix, which manages three public websites to share information across numerous departments, faced the common local-government challenge of organizing vast amounts of statutory and department-driven content in ways citizens actually use. Maintaining accessibility, fixing broken links and spelling errors, and managing high volumes of help-desk tickets stretched IT and content teams, who had previously relied on disparate free tools.

By adopting Siteimprove’s Content Suite and Response monitoring, Phoenix centralized QA and accessibility workflows, engaged content owners with weekly reports, and established measurable standards. Within months the city eliminated all AA accessibility issues, cut broken links by 90% and misspellings by 80%, reduced help-desk load, and gained uptime and performance alerts to catch problems before users do.

City of Phoenix

Kim Nalette

Web Services Coordinator