Case Study: London School of Economics achieves site-wide, systematic web quality improvements with Siteimprove Quality Assurance

Managing The Quality Of A Large And Complex Web Presence

The London School of Economics, a higher-education institution managing seven web properties, faced the challenge of improving the overall quality of a large and complex web presence amid limited time and resources. Previous client-side tools produced only localised gains and required too much coordination, so the team sought a solution with the right functionality, cost, ease of use and vendor support to make quality management sustainable.

They adopted Siteimprove Quality Assurance as a SaaS platform to monitor the whole site, target key pages, and support a major CMS migration while using the tool’s history reports to demonstrate impact and build the business case. As a result, QA is now part of the weekly routine, priority management has improved, and the LSE can systematically monitor, review and act on site-wide quality, achieving steady, incremental improvements and a reliable outsider perspective.

London School Of Economics

Stephen Emmott

Head of Web Services