Case Study: BT Enterprise improves digital quality and NPS with Siteimprove

BT Enterprise boosts Quality Score by 30% with Siteimprove

BT Enterprise, a leading UK and Ireland business communications provider, faced the challenge of managing its vast digital estate and ensuring a consistent, high-quality customer experience without a centralized tool for identifying issues. To tackle this, they partnered with Siteimprove and its Intelligence Platform to gain the insights and tools needed to improve digital quality at scale.

By leveraging the Siteimprove platform, BT's digital team could quickly identify and prioritize issues, align around a unified strategy, and implement new workflows. This solution, supported by Siteimprove's hands-on partnership, resulted in a 30% increase in their Quality Score, an improved Net Promoter Score (NPS), and greater clarity in their digital performance.

BT Enterprise