Case Study: CSIRO achieves personalized, streamlined internal communications with Sitecore

Transforming internal communications with a personalized intranet

CSIRO, Australia’s national science agency with 6,500 staff across 55 locations, faced fragmented internal communications spread over 28 intranets on eight different platforms, 52 newsletters, duplicated and outdated content, and heavy administration overhead. Working with Next Digital, CSIRO selected Sitecore (Sitecore CMS and Sitecore Online Marketing Suite) to deliver a single, personalized intranet — MyCSIRO — that would help staff quickly find people, policies, procedures and complete tasks while improving internal communications.

Using Sitecore, Next Digital implemented MyCSIRO with personalized content, simple authoring tools, localized news feeds, polls/widgets and distributed authoring workflows. The Sitecore-powered intranet consolidated many systems into one, achieved higher-than-expected staff uptake, freed administrators’ time, allowed individuals to customize views, improved access to corporate content and reduced content duplication — and established a platform for future social and mobile features.

Csiro

Peter Saunders

Web Manager