Case Study: Social Housing Group achieves higher registrations, payments, and Trustpilot ratings with Sitecore

Sitecore drives up Trustpilot rating for social housing group

Social Housing Group faced a growing need to improve resident engagement, mobile accessibility, and self-service while also making operations more efficient. Its existing website and mobile app were not meeting the needs of the 70% of residents who wanted to access services on mobile, so it turned to Sitecore XP to transform how it served and supported residents.

Sitecore upgraded the group’s digital platform on Azure and launched a redesigned website and mobile app with easier integration, online account management, automated chat, and self-service features for payments, repairs, and updates. The results included a 30% increase in new registrations, a 40% increase in online payments, a Trustpilot rating rise from 1.4 to 3.8, and significant cost savings through reduced calls and improved operational efficiency.

Social Housing Group