Case Study: Scope achieves 24% increase in support access and WCAG-exceeding accessibility with Sitecore

Scope - Customer Case Study

Scope, a UK nonprofit supporting disabled people, needed a fully accessible, easy-to-navigate digital platform to make vital information and support faster, empower audiences online, increase donor conversion, and unify content workflows. Sitecore delivered the solution using Sitecore Experience Manager (XM), Sitecore Experience Platform (XP 9.1), Sitecore Experience Database (xDB) and Sitecore Connect for Microsoft Dynamics.

Sitecore’s implementation, with integrations to Office 365, Azure PaaS, forums, job boards and donation systems, reduced pages from 1,720 to 450, increased access to support by 24%, cut bounce rate to 8% (mobile 9%), reduced search refinements by 39%, boosted fundraising engagement by 20% and made the site 44% faster; the result exceeds WCAG 2.0 standards and serves as an online accessibility best-practice.

Scope