Case Study: Rochester Regional Health achieves greater patient access and engagement with Sitecore

Rochester Regional Health boosts patient scheduling 26% with Sitecore

Rochester Regional Health, an integrated healthcare system, faced a fragmented digital ecosystem with 24 separate websites that made it difficult for patients and caregivers to efficiently access care services. To modernize this legacy system, they partnered with vendor Sitecore and its implementation partner Perficient, prioritizing a new CMS to unify their digital presence, simplify appointment scheduling, and provide a cohesive brand experience.

The solution implemented by Sitecore consolidated all 24 websites into a single, intuitive platform with advanced personalization and integrated real-time data. This created a scalable digital front door that streamlined the patient journey. The results for Rochester Regional Health were significant, including a 708% increase in site traffic, a 26% increase in online appointment scheduling, and over $1 million in annual savings from reduced call volume.

Rochester Regional Health