Case Study: Papa John's achieves a 24/7 centralized franchisee ordering hub with Sitecore

Papa John’s launches B2B ordering hub for franchisees

Papa John’s, the global pizza chain with thousands of restaurants, faced a fragmented franchisee ordering process—orders came in by phone, printed catalogs, email, fax and directly with multiple vendors. To standardize and scale ordering, Papa John’s engaged Sitecore (using Sitecore OrderCloud and a modern online order management solution) to create a single, device‑friendly B2B ordering hub for franchisees.

Sitecore built a 24x7 centralized ordering platform that lets Papa John’s configure pricing, approvals, product views and workflows by owner or location and supports ordering of ingredients, marketing collateral and branded gear. The Sitecore solution now supports over 5,000 locations, processes 15,000+ online orders per month, cut order costs to below $1 each, reduced errors and call‑center workload, and increased franchisee satisfaction while automating supplier and fulfillment connections.

Papa John's

Lori Ann K

Project Specialist