Case Study: Österreichische Post achieves faster, more engaging customer journeys with Sitecore

Österreichische Post - Customer Case Study

Österreichische Post needed to replace a clunky, disconnected platform and repair a broken content management system while upgrading its site design, infrastructure, and customer experience across devices. The company also wanted to make content creation faster and easier, using a more seamless, data-driven approach powered by Sitecore.

Sitecore implemented Sitecore Experience Manager (XM), Sitecore Experience Platform (XP 9.1.1), xDB, and related integrations to unify the experience and content operations. As a result, Österreichische Post gained a 360-degree customer view, delivered more individualized experiences, improved content findability, and cut content management time from hours to just five minutes; staff also reported reducing effort from over three hours to ten minutes, with customers and employees giving strong feedback on the faster, more engaging journeys.

Österreichische Post