Case Study: Sparebanken Vest achieves 80% higher productivity and better customer engagement with Sitecore XM Cloud

Norwegian bank drives up productivity by 80% with Sitecore

Sparebanken Vest, one of Norway’s leading savings banks, needed to improve digital engagement while managing a complex website that required technical expertise and drove customers to call for support. To better serve its 300,000 customers and support its move toward cloud-based services, the bank chose Sitecore XM Cloud from Sitecore as part of its modern SaaS and composable digital strategy.

Sitecore helped Sparebanken Vest migrate from Sitecore XP to Sitecore XM Cloud, with the project delivered on time and on budget. The result was over 80% higher productivity and efficiency, an 88% reduction in front-end code delivery time from 40 minutes to 5, faster site performance, higher Google rankings, and improved customer satisfaction and Net Promoter Scores.

Sparebanken Vest

Espen Vigeland

Product Owner