Case Study: Kamstrup boosts customer satisfaction with SitecoreAI

Kamstrup lifts customer satisfaction to 7.5 with SitecoreAI

Kamstrup, a global provider of smart metering systems, faced challenges with its aging on-premises digital platform that supported its main website and customer portal across 70+ countries. The outdated system required specialist skills for content updates, creating bottlenecks as regional teams relied on headquarters for routine changes. This hindered their ability to deliver clear and relevant customer experiences. Kamstrup partnered with vendor Sitecore to modernize its core customer channels using the SitecoreAI platform.

The solution involved migrating over 7,500 pages and 13 websites to SitecoreAI. This empowered marketers and regional teams to independently create, update, and localize content without needing specialist skills. As a result, customer satisfaction scores significantly improved, rising from 5.9 to 7.5 over two years. The implementation by Sitecore also included AI-powered on-site search, providing a modern foundation for Kamstrup's global digital presence.

Kamstrup