Case Study: Düsseldorf Airport achieves personalized, mobile-first traveler experiences with Sitecore

Düsseldorf Airport - Customer Case Study

Dusseldorf Airport, a major regional and international hub, needed to differentiate its brand and transform operations amid fierce competition by making digital experience a strategic corporate goal and serving millions of travelers across mobile channels. To address this, the airport partnered with Sitecore and implemented Sitecore Experience Platform (XP 9.1) along with Sitecore xDB, JavaScript Services (JSS), Headless Services and Sitecore Forms.

Sitecore’s implementation delivered a personalized, mobile‑optimized DUS.com that maps passenger journeys, dynamically serves persona-based content, and integrates SITA flight data, parking and app APIs for fast content updates. The new experience produced tangible gains — simple online parking reservations, modern flight scheduling, favorite-flight features for frequent flyers, a landing-fee calculator for airlines and partner-managed commercial content — giving Dusseldorf Airport a seamless, feature-rich digital platform that supports millions of travelers and enables future VIP and lounge services.

Dusseldorf Airport