Case Study: Adani achieves seamless self-service for 50K daily users with Sitecore

Adani - Customer Case Study

Adani faced the challenge of consolidating more than 30 websites onto a single platform to better support Adani Electricity—one of India’s largest energy suppliers—and to make content and self‑service tools faster and easier for customers. To address this, Adani worked with Sitecore using Sitecore Experience Manager (XM), Sitecore Experience Platform (XP 9.0), Sitecore Experience Database (xDB), Sitecore Experience Accelerator (SXA), Sitecore Email Experience Manager (EXM), Path Analyzer, Sitecore Marketing Automation and xAnalytics.

Sitecore implemented the platform with integrations to Microsoft Azure PaaS, SAP, Salesforce and payment gateways, delivering seamless subsite and business‑application integration. The Sitecore solution handled ~50K users daily with a ~10% bounce rate, processed 20K online transactions per day at 99.9% uptime, simplified account registration and bill payments, sped content rollout, and provided better analytics for email campaigns.

Adani