Case Study: Sydney Opera House enhances accessibility and boosts ticket sales with Sitback Solutions

Sydney Opera House cuts page load times by 150% with Sitback Solutions

The Sydney Opera House sought to enhance its online experience, increase ticket sales, and reduce operational costs. Integration challenges between its existing CMS and Tessitura CRM led to transaction failures and dissatisfied customers. The organization partnered with Sitback Solutions for a Drupal website migration to address these issues.

Sitback Solutions implemented a new Drupal website with optimized user journeys and a custom middleware to improve CMS-CRM integration. The solution resulted in a 150% reduction in page load times, reduced transaction errors, and increased event discoverability. This led to a smoother checkout experience, improved opportunities for upselling, and a significant reduction in customer service enquiries for the Sydney Opera House.

Sydney Opera House