Case Study: Flight Centre Travel Group achieves real-time reporting and 3-hour daily time savings with Sisense

Travel Group Minimizes Effort and Resources, Maximizes Insights and Flexibility

Flight Centre Travel Group (FCTG) is a global $18‑billion travel business with over 2,800 operations in 19 countries and 19,000 employees. Despite abundant data, the company struggled to extract timely insights: compiling a simple daily sales report took up to three hours each morning, data lived in disparate systems (SQL, Salesforce, Excel), and 80 business users needed a faster, easy-to-use reporting solution to inform daily targets.

FCTG’s nSight team, led by Graeme Davidson, implemented Sisense to connect their data sources and build intuitive dashboards in weeks. The change replaced manual Excel processes with real-time, drillable reports and a single source of truth, giving 80 users instant daily reports, saving up to three hours per report, improving visibility into clients and consultant performance, and enabling the creation of the nSight analytics brand.

Flight Centre Travel Group

Graeme Davidson

Operations Leader