Case Study: Fayetteville PWC achieves effortless advanced analytics and operational insights with Sisense

Public utility finds advanced analytics effortless

Fayetteville Public Works Commission (Fayetteville PWC), a public utility serving more than 120,000 water, wastewater, and electric customers in North Carolina (including Fort Bragg), needed a BI solution that business staff could run without specialists. Their previous analytics and data storage systems were cumbersome and lacked advanced capabilities, so the utility sought a simpler, faster, more flexible platform focused on ease of use and speed.

They selected Sisense Fusion, which required minimal IT support and training and enabled rapid assembly of meter data and integrated business reporting for coincident peak demand, purchase orders, payroll trends, supplier spend, CapEx and other KPIs. Fayetteville PWC developed a company-wide strategic measures dashboard and operational tools that deliver clear, actionable insights to employees and stakeholders, producing greater agility, continuous improvement, and modern analytics across the organization.

Fayetteville PWC

Giles Dickenson

Corporate Analyst