Case Study: FirstPort achieves 34% productivity gain and 50% faster complaint resolution with Sisense

Property Management Company Improves Productivity by 34%

FirstPort, one of the UK’s leading property management firms overseeing 180,000 residential, luxury, and retirement units, struggled after a major restructuring with fragmented, conflicting data across departments. With only spreadsheets and slide decks for reporting, decision makers couldn’t agree on basic metrics and the BI team lacked the tools to quickly consolidate and analyze the company’s growing data.

FirstPort deployed Sisense—chosen for its automated back-end data prep and intuitive front-end dashboards—to create a single source of truth and equip field managers with easy, map-based views of properties. The fast rollout (days to weeks) cut manual ETL work, unlocked hidden insights, and drove a 34% increase in employee productivity and a 50% faster response time to customer complaints within three months.

FirstPort

Alex Jay

Business Intelligence Manager