Case Study: Trupanion achieves real-time performance visibility and actionable customer insights with Sisense

Pet Medical Insurance Trupanion Sees Explosive Growth From Transparent Data

Trupanion, a Seattle-based pet medical insurance provider and the second-largest in North America, faced growing data demands as it scaled. The company needed real-time performance tracking across departments, detailed customer segmentation for pricing and retention, and accurate financial reporting, but was hampered by delayed, inaccurate data and time-consuming manual reports from its BI team.

Trupanion adopted Sisense for its reliable data management, fast, low-overhead deployment and non-technical user interface. The result: live dashboards displayed company-wide, faster, deeper market and segment analysis (including pricing, churn and LTV vs. acquisition cost), reduced reporting burden on IT, and improved visibility and motivation across executives, managers and front-line staff.

Trupanion

TJ Houk

Director, Business Intelligence