Case Study: Luma Health achieves rapid, data-driven COVID-19 patient communications and scheduling improvements with Sisense

Luma Health Leverages Sisense and Amazon Redshift to Address COVID-19

Luma Health is a San Francisco–based digital health company that uses its Total Patient Engagement™ platform to simplify scheduling, intake, and patient communications. When COVID-19 hit, providers faced surging messages, robocalls, mass cancellations and vulnerable patients—especially seniors—unable to reliably schedule or confirm visits. Luma’s operations and product teams needed fast, data-driven ways to understand changing patient-provider conversations and prevent widespread disruption to care.

Using Sisense connected to Amazon Redshift (kept live via AWS DMS), Luma Health performed rapid text analysis to spot COVID-related trends and proved SMS was the most effective outreach channel. They launched a free broadcast messaging system, automated schedule triggers from patient responses, and rolled out solutions in three weeks. The result: faster, real-time analytics and hypothesis testing, reduced manual scheduling work for provider staff, broader patient reach during the crisis, and ongoing offerings deployed without additional cost to providers.

Luma Health

Aditya Bansod

Co-Founder and CTO