Case Study: Centre Technologies achieves real-time reporting and streamlined billing with Sisense

Leading IT Company Streamlines Customer Reports & Revamps Billing Process

Centre Technologies, an IT solutions provider, was spending more than two weeks to produce bulky, bi‑annual client scorecards and performance reports because data lived in ten different systems (CRM, ConnectWise, LabTech, Veeam, vCenter, Asigra, OpManager, Zerto, Exagrid and a data warehouse). The manual, non‑scalable process required “eyeballing” disparate outputs, produced hundreds‑page reports that clients didn’t use, and left billing and usage reconciliation prone to error.

By implementing Sisense, Nicholas Ranum consolidated those sources into Elasticubes with data refreshed every two hours and embedded intuitive dashboards in the client portal. The result: near‑real‑time KPIs clients actually use, automated storage and licensing billing that replaces manual checks, greater internal accountability across teams, and a dramatic reduction in time and effort to produce reports.

Centre Technologies

Nicholas Ranum

Web Developer and Business Analyst