Case Study: BOLD achieves real-time insights and reduced chargebacks with Sisense

Job Agency Moves to Real Time Insights

Bold, a technology-driven career services company offering subscriptions like resume and cover letter builders, interview prep and job postings, was collecting 60TB of data (2TB actively analyzed) but lacked the visualization and realtime insight needed to track renewals, product performance and the most effective employer–employee matching models. Head of BI Balaji Jayapal found their existing BI tool inadequate and searched for a solution that would let teams quickly explore transactional and subscription data.

They implemented Sisense—building 20 Elasticubes and 50 dashboards, integrating hourly ETL and standard-deviation alerts for realtime monitoring. The new setup enabled creative use cases (including BIN-based chargeback analysis that prevents costly disputes worth about $30 each), sped development ~60x, cut routine work from a week to 30 minutes, refreshed data every 6–24 hours and drove strong executive adoption while paving the way to scale analytics across the remaining data.

BOLD

Balaji Jayapal

Head of BI and Big Data