Case Study: ZoomInfo achieves higher customer satisfaction and faster delivery with Sisense embedded analytics

How ZoomInfo increased customer satisfaction, renewals, and growth with Sisense embedded analytics

ZoomInfo, a 16‑year‑old SaaS company with 3,660 employees serving more than 30,000 customers, needed to standardize on a single embedded analytics platform that could deliver pixel‑perfect visualizations, integrate into their SDLC, and meet strict performance targets. Their previous solution produced inflexible visuals, high development and maintenance overhead, and slow queries (sometimes 15+ seconds), slowing delivery across multiple product lines.

ZoomInfo selected Sisense embedded analytics and used the Embedded SDK, Sisense.JS and ElastiCubes to deliver in‑product administrative dashboards in under three months with roughly half the developer effort. The new solution met performance goals, reduced ongoing ops work, provided precise design control and monitoring, and gave customers clear visibility into usage, credits, searches and logins—driving higher customer satisfaction, stronger renewals and upsells, and a scalable analytics platform across RevOS and internal teams.

ZoomInfo

Henry Schuck

Chief Executive Officer