Case Study: Feros Care achieves automated, error-free reporting and easy analytics with Sisense

How Australin-Based Healthcare Company Went From Manual Reporting To Easy Analytics

Feros Care is an Australian not‑for‑profit that delivers aged‑care services and award‑winning telehealth solutions nationwide. With data scattered across multiple SQL and Excel sources, the organisation faced slow, manual and error‑prone reporting that made it hard to store history, track KPIs visually, and enable data‑driven decisions across clients, services and staff.

After evaluating several BI vendors, Feros Care chose Sisense for its fast POC, simple pricing and low need for consulting. Sisense rapidly consolidated disparate data into shareable dashboards (client/staff/service KPIs, E‑Village telehealth analytics, allied‑health outcomes), automated annual reporting, preserved historical baselines and freed management time—allowing the organisation to uncover new funding opportunities, remove inefficiencies and make timely, evidence‑based decisions.

Feros Care

John Broomfield

Head Business Intelligence Analyst