Case Study: Union General Hospital achieves rapid reporting and improved patient care with Sisense

How a Small, Nonprofit Healthcare Organization Launched a Successful Data Analytics Program

Union General, a small nonprofit healthcare provider in Northern Georgia with 16 associated medical facilities and about 20TB of data spread across relational databases and Excel, faced disconnected data and an EMR system with poor reporting. With limited IT resources and a CFO spending hours manipulating Excel, Karen Reff—Manager of Decision Making Support with no BI background—needed an affordable, self‑service analytics solution that could aggregate and analyze data without IT assistance.

After an eight‑week RFP process she selected Sisense for its price and ease of use; what once took a day to prepare now takes five minutes and dashboards load in seconds. Case management, emergency, and administrative teams use real‑time insights to move 30‑day readmission reviews from quarterly to monthly, implement immediate interventions, and even pinpoint locations for new outpatient clinics—improving patient care and operational decision‑making within a nonprofit budget.

Union General Hospital

Karen Reff

Manager of Decision Making Support