Case Study: BrightStar Care achieves 10X performance improvement with Sisense

Homecare and Medical Staffing Company Sees 10x Performance Improvement

BrightStar Care, a 14-year-old homecare and medical staffing franchise with 340 U.S. locations and multiple Forbes recognitions, needed better visibility into IT processes and franchise performance—especially scheduling and budgeting. Their prior BI tool produced clumsy, columnar reports and struggled with large volumes and ad-hoc queries, so BrightStar sought a self-service, visually attractive, low‑cost solution that preserved data governance while giving franchises access to actionable dashboards.

They implemented Sisense after a successful POC, embedding analytics across the organization to track report usage, identify peak traffic (Friday), and optimize slow queries. By pinpointing problem reports and reworking processing, they sped execution by 10x, improved load balancing and operational guidance for franchisees, and unlocked new ideas for development while maintaining governance and clearer business-level insights.

BrightStar Care

Jayesh Vaswan

BI Team Lead