Case Study: Pay360 by Capita achieves 20% fraud reduction with Siren

Pay360 by Capita - Customer Case Study

Pay360 by Capita, a UK-based payment service provider, needed a better way to manage fraud and financial crime investigations across a complex, multi-channel environment. Analysts were working with disconnected data and tools spanning KYC, AML, PEP, transaction data, emails, and rule-based alerts, making it difficult to get a single, real-time view of cases.

Using the Siren Platform, including Siren Investigate, Siren Federate, and Siren Alert, Pay360 centralized investigative workflows into a single pane of glass with real-time insight across 60+ data sources. Siren helped Pay360 reduce fraud by 20%, cut false positives by 50%, and lower manual case reviews by 40%, while improving case visibility and supporting revenue growth.

Pay360 by Capita

Andrew Davies

Product Director