Case Study: Museum of Fine Arts, Boston modernizes voice and boosts resilience with SIPPIO and Microsoft Teams Phone

Museum of Fine Arts, Boston migrates 650 users to Teams Phone with SIPPIO

The Museum of Fine Arts, Boston faced the challenge of modernizing its mission-critical but outdated on-premises PBX system after its vendor announced an end to support. The museum needed a new, reliable voice solution to serve as the front door for the public while unifying its communications stack. They turned to vendor SIPPIO and its Teams Phone service via Operator Connect to migrate their users to the cloud.

SIPPIO implemented a Microsoft Teams Phone solution, providing a seamless, phased migration for 650 users. The results included enhanced architectural resilience proven during a carrier outage, significant cost savings compared to the old PBX, and smooth user adoption with minimal requests for physical handsets. The SIPPIO team was credited with providing exceptional, responsive support throughout the entire process, ensuring a successful modernization of the museum's voice infrastructure.

Museum of Fine Arts, Boston